Downtime associated with IT issues is costly and frustrating.  According to Dimension Data (2012), “the hidden costs of support not only include what the organization actually pays out, but also the potential loss of revenue when downtime occurs. This is where pro-activity comes into play.  It involves the anticipation of problems in the environment before they occur, so that preventative action can be taken.  Proactive support services therefore aim to minimize the average time needed to repair faulty equipment and minimize downtime.”

Marcus Networking provides proactive maintenance support to ensure your systems are functioning properly. Our reactive support is designed to allow the day-to-day user issues to be resolved. Reactive Support is provided through remote telephone support and by onsite visits when appropriate.

Source: Dimension Data. “The Hidden Costs of IT Support”.