When a computer or server breaks down that you rely on, it is important to have someone in Information Technology that is able to resolve the issues.  Some companies have contracts with IT professionals that come in to their workplace and remediate the issue.  According to Dimension Data’s article “the simpler and cheaper the contract, the more costs are carried internally.  For example, should an organization decide not to buy a premium level of service but opt for a simple ‘break-fix’ service instead, a large degree of management is required on the business’ side to initiate and ensure the proper delivery of the service.  The internal support team would, firstly, need to be aware that a piece of equipment has malfunctioned, which implies the need for some form of monitoring as well as an internal help desk.”

Marcus Networking can be reached 24/7/365 if you have an issue with your hardware.  We ensure that all of your hardware is functioning properly at a cost efficient price.  If and when a problem arises, we are alerted before or as the problem occurs because best practices 24/7/365 monitoring and alerting is in place.  Marcus Networking instantly and accurately diagnoses the problem in the Service Center.  We also conduct rapid remote remediation from the Service Center to resolve the problem.

Source: Dimension Data. (2012). “The Hidden Costs of IT Support”.